FAQs - Driving Mobility


Answers to frequently asked questions.

Can I use my own car for a driving assessment?

Unfortunately, it is not possible for a Driving Mobility centre to assess clients in their own vehicle for safety reasons. Some of the clients we assess may make serious errors, therefore each centre uses its own dual-controlled vehicles for maximum safety. Each centre has a range of vehicles, including manual transmission, automatic transmission and adapted vehicles with specialist controls.

Can I have a relative or friend present during a driving assessment?

It is possible for a relative or friend to be present during the initial interview, up to a maximum of two people. In fact, we recommend that you bring somebody with you who can drive you to and from the Driving Centre. This means you can focus on the assessment beforehand and not worry about being tired afterwards. Also there are occasions when unfortunately we have to advise our clients that they are not safe to drive. In these circumstances it would not be appropriate for you drive to yourself home. A supporting person can be present during the initial interview however cannot be present during the on-road assessment – this is for safety reasons. During the driving assessment your relative or friends can wait comfortably at the Driving Centre with a tea or coffee.

Are refreshments available at Driving Mobility centre?

The facilities at each Driving Mobility centre will vary. However commonly you will be able to access hot drinks such as tea or coffee and water will be available. Food will not be available so you are more than welcome to bring snacks or a packed lunch which can be consumed in the waiting area.

Can centres fit vehicle adaptations?

All centres provide core assessment services and some can also offer additional support such as vehicle adaptations. Each centre will be able to advise on what they can provide. If vehicle technicians and adaptations are not available, then accredited and trusted installers can be recommended within the local area. They can work with the Driving Mobility centre to ensure you receive steering and control modifications that suit your individual needs.

Will I be expected to complete a full driving assessment in one appointment?

Yes, normally the full assessment is completed in one appointment. However, sometimes, this may not be appropriate. For example, you might be driving with new controls for the first time and lack the confidence to drive in busy traffic. In such cases, we might recommend further tuition usually with an Approved Driving Instructor in your area. You would then return for a follow-up assessment at a later date. If deemed necessary, this second assessment may be included in the original fee.

Do I have to complete every part of a driving assessment?

We do understand that completing an can possibly be a tiring or anxious experience. Nevertheless, we always endeavour where appropriate to include all the elements as they are essential for comprehensive assessment. Please bear in mind though our centre staff will always use clinical discretion depending on the nature of your medical condition and how it might affect your driving.

Driving licence queries

  • How to apply for a driving licence, change your name or address on your licence or other licensing queries – contact DVLA
  • If you have received a form D497 from DVLA, are unsure which codes to select and you are already using driving adaptations, contact DVLA. If you are not already using adaptations and need an assessment to determine which adaptations you will need, contact your nearest Mobility Centre.

Driving test bookings and enquiries

Contact DVSA on 0300 200 1122 or book online here.

Motability Scheme queries

The Motability Scheme helps people get mobile by exchanging their higher rate mobility allowance to lease a new affordable car, Wheelchair Accessible Vehicle, scooter or powered wheelchair.  Contact Motability on 0300 456 4566 or visit https://www.motability.co.uk/about-the-scheme/ for information on:

  • Who can join and how to join the Scheme
  • Types of vehicles available on the Scheme

The Motability Charity

The Motability Charity can provide grants towards the cost of driving lessons, vehicle adaptations and the cost of wheelchair accessible vehicles.  Contact Motability on 0300 456 4566 or visit their website at https://www.motability.org.uk/grants/how-we-can-help/ for more information.

Organisations who can provide financial help

PLEASE NOTE: unfortunately Driving Mobility does not provide funding for driving lessons or driving adaptations. If you are not eligible to apply for a charitable grant from Motability (please see above), you can find a list of organisations who provide financial help here.

How to organise a driving assessment and how much does it cost

See our Driving Assessments information. Please contact your nearest Mobility Centre for information on costs.